Frequently Asked Questions

How can I register & login to my Mugent account in order to use mugentPlayer

For initially opening mugentPlayer you have to register for a Mugent account.
You can register on our webpage or directly in the GUI of mugentPlayer by entering your e-mail address on the right side of the login screen, setting the registration flag and selecting the Register button.

 

 

 

You will receive a confirmation mail to the e-mail address you enter.
Please select the confirmation link contained in this mail to finally create your account which will redirect you to your account page.

 

Within the tab “My Account / Account details” you can add/edit your customer data and also change the automatically generated password indicated in the confirmation mail.

 

You can use the same login data to login to your account on our webpage and in mugentPlayer.

 

After login you are ready to go …

 

 

Can I work offline / I installed mugentPlayer but can not see any Instruments or Kits – why?

mugentPlayer retrieves all of it’s Instruments & Kits from the cloud. You must have an online connection at least until the plugin got initialized.
Whilst it is a ssumed that you are online when working with mugentPlayer to get it’s best performance all Instruments and Kits that have been downloaded once will also work offline if not deleted.

What is the mugentPlayer?

The “mugentPlayer” is an audio plugin dedicated to play sounds created by mugent.
For a better overview please have a look at this video!

Where can I find mugentPlayer after installation – there is no icon on the desktop?

mugentPlayer is an audio plugin. This means it requires an audio HOST software to run in.
After installing a HOST software of your choice, you will find the mugentPlayer in it as a “virtual instrument”.

What’s the installation path for mugentPlayer?

The installation path for samples can be seen and set in the plugin menu under “Settings / Path to Sample Data”. Usually it is
Win:
\Users\Anwender\AppData\Roaming\Mugent\MugentPlayer

MAC:
/Users/UserName/Library/Application Support/Mugent/mugentPlayer/


For the plugins the path is usually:
Win:
\Program Files\Common Files\VST3

MAC:
/Users/UserName/Library/Audio/Plugins/

 

How can I purchase sounds?

Sounds that are not free can be placed in the shopping cart with the “BUY” button. To complete your purchase, please click the shopping cart icon. There you proceed with checkout, enter your personal data, accept the terms and conditions and pay via credit card or Paypal. After that you will find your samples within the Downloads area of “My Account”.

Can I use the sounds of mugent.com for my production?

All midi or audio files on the mugent.com webpage are free of copyright and may be used for music productions of any kind. Both, paid and free files can be used for promotional productions, iTunes, Spotify as well as commercial releases. The only thing that is not allowed is reselling of the samples, giving them away as a present or offering the files online.

What could be the reason if dragging & dropping of MIDI data does not work?

Before you can Drag & Drop MIDI data into your HOST arrangement the used Instrument/Kit must be completely downloaded onto your system.
Depending on the internet connection and the size of the kit, downloading a kit can take around a minute or more and D&D of MIDI data will potentially not work yet.
As long as the download is not completed the insert “Downloading kit…” is visible in the middle status bar.
After downloading Drag & Drop the entire Kit MIDI data or any single Instrument’s MIDI data as usual.